1. Overview
This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of products purchased through the 4CERA Global platform.
4CERA Global operates as a product-based e-commerce platform dealing in jewellery and related physical products.
The Company does NOT sell Digital Gold directly through this platform.
2. Order Processing
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All orders are processed after:
- Successful payment confirmation
- Order verification
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Orders may require:
- Product preparation
- Quality checks
- Packaging
- Processing time may vary depending on product type and availability.
3. Delivery Methods
Customers can receive their orders through the following methods:
3.1 Store / Partner Showroom Pickup
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Customers may collect their order from:
- Company office, or
- Authorized partner showroom
- Pickup details will be shared after order confirmation
- Valid ID proof may be required at the time of pickup
3.2 Courier / Shipping Delivery
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Orders may be delivered through:
- Reputed third-party logistics partners
- Delivery will be made to the registered shipping address provided by the customer
4. Delivery Timeline
- Orders will be delivered within up to 7 working days after the product is ready for dispatch
-
Timeline includes:
- Product readiness
- Dispatch
- Transit time
-
Delays may occur due to:
- Custom jewellery manufacturing
- Location constraints
- Logistics issues beyond Company control
5. Shipping Charges
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Shipping charges (if applicable) will be:
- Displayed at checkout, or
- Included in product pricing
6. Delivery Confirmation
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Customers will receive:
- Order confirmation
- Dispatch notification (if applicable)
- Delivery updates
7. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Refusal to accept delivery
Then:
- Re-delivery may be attempted
- Additional charges may apply
- Order may be held or cancelled at Company’s discretion
8. Risk & Ownership
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Ownership of the product transfers to the customer:
- Upon successful delivery, or
- Upon pickup from store/showroom
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The Company is not responsible for:
- Loss or damage after delivery confirmation
9. Damaged / Missing Items
If the product is:
- Damaged during delivery, or
- Incorrect / incomplete
Customer must:
- Inform within 48 hours of delivery
- Provide proof (images/video)
The Company will:
- Investigate the issue
- Provide replacement or resolution as per policy
10. Third-Party Logistics Disclaimer
- The Company uses third-party logistics partners for delivery
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The Company is not liable for:
- Delays caused by courier partners
- Force majeure events (natural disasters, strikes, etc.)
11. User Responsibilities
- Correct shipping address
- Availability during delivery
- Proper ID verification for pickup
12. Contact for Delivery Issues
Email: support@4ceraglobal.com
Office: Sector-63, Noida, Uttar Pradesh, India
4CERA Global
Trusted Delivery. Premium Experience.
