1. Introduction
These Terms & Conditions (“Terms”) govern the use of the website, mobile application, and services provided by 4CERA GLOBAL PRIVATE LIMITED (“Company”, “We”, “Us”, “Platform”).
By accessing or using the platform, you (“User”, “Customer”) agree to be bound by these Terms.
2. Nature of Platform
4CERA Global operates as a product-based e-commerce platform, offering:
- Digital Gold products
- Jewellery and related offerings (present/future)
- Loyalty-based reward programs linked to purchases
The platform is strictly designed for product purchase and consumption, and not for financial investment.
3. No Investment or Financial Scheme
- The Company does NOT provide any investment plans, financial schemes, or deposit services
- The Company does NOT guarantee any returns, profits, or income
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Any benefits provided are:
- Promotional in nature
- Linked to product purchases or platform engagement
4. User Eligibility
- User must be at least 18 years old
- Must provide accurate personal information
- Must comply with KYC requirements (where applicable)
The Company reserves the right to suspend accounts with false or misleading information.
5. Products & Services
- All products listed are subject to availability
- Prices are subject to change without prior notice
- Digital Gold purchases are facilitated via authorized partners
The Company acts as a facilitator platform and may partner with third-party service providers.
6. Orders & Payments
- All purchases must be made through approved payment methods
- Orders are confirmed only after successful payment
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The Company reserves the right to:
- Cancel suspicious transactions
- Reject orders flagged by payment gateways
7. Loyalty Points System
Users may earn Loyalty Points based on eligible purchases or promotional activities.
Important Conditions:
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Loyalty Points:
- Are not cash or legal tender
- Are non-transferable
- Are non-withdrawable
- Cannot be exchanged outside the platform
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Loyalty Points can only be:
- Redeemed into Digital Gold
- Used within the platform ecosystem
8. Redemption Policy
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Redemption of Loyalty Points is subject to:
- Successful KYC verification
- Compliance with internal policies
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Redemption:
- Will be processed only in the form of Digital Gold
- Cannot be converted into cash or bank transfer
9. Pricing & Taxes
- All prices are inclusive/exclusive of taxes as applicable
- Taxes including GST or TDS (if applicable) will be charged as per Indian law
- User is responsible for compliance with personal tax obligations
10. Prohibited Activities
- Create multiple accounts for unfair benefits
- Submit fake KYC documents
- Attempt to misuse rewards or referral systems
- Engage in fraudulent or unlawful activities
- Attempt to convert Loyalty Points into cash through unauthorized means
11. Account Suspension & Termination
The Company reserves the right to:
- Suspend or terminate accounts
- Cancel Loyalty Points
- Block transactions
In cases of:
- Fraudulent activity
- Policy violation
- Suspicious transactions
12. Third-Party Services
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The platform may use third-party services such as:
- Payment gateways
- Digital Gold providers
- Banking partners
The Company is not liable for delays or technical issues beyond its control.
13. Limitation of Liability
- Any indirect or consequential loss
- Loss arising due to misuse of account
- Market fluctuations affecting Digital Gold value
All services are provided on a best-effort basis.
14. Intellectual Property
- All platform content, branding, and materials are owned by the Company
- Unauthorized use is strictly prohibited
15. Amendments
- Modify these Terms at any time
- Update policies based on regulatory requirements
Continued use of the platform implies acceptance of updated Terms.
16. Governing Law & Jurisdiction
- These Terms shall be governed by the laws of India
- Jurisdiction: Courts of Delhi, India
17. Contact Information
Email: support@4ceraglobal.com
Office: Sector-63, Noida, Uttar Pradesh, India
4CERA Global
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