1. Overview
This Refund & Cancellation Policy governs all purchases made on the 4CERA Global platform.
The Company operates as an e-commerce platform for Digital Gold and related products, and all transactions are considered final and product-linked.
2. Failed or Incomplete Transactions
In case of:
- Payment failure
- Transaction not completed
- Amount debited but order not confirmed
Then:
- The amount will be automatically refunded
-
Refund timeline:
- 5–7 working days (depending on bank/payment gateway)
4. Duplicate Transactions
If a user is charged multiple times for the same order:
- Excess amount will be refunded after verification
- Timeline: 5–10 working days
5. Loyalty Points & Rewards
-
Loyalty Points:
- Cannot be cancelled once issued
- Cannot be exchanged for cash
- Cannot be refunded
-
Redemption into Digital Gold:
- Once processed, cannot be reversed or cancelled
6. Fraudulent or Suspicious Transactions
The Company reserves the right to:
- Cancel transactions
- Withhold refunds
- Suspend accounts
If:
- Fraud is suspected
- KYC verification fails
- Policy violations are detected
7. Chargebacks
- Users are advised to contact support before initiating a chargeback
-
Unauthorized chargebacks may lead to:
- Account suspension
- Permanent restriction
8. Contact for Refund Queries
Email: support@4ceraglobal.com
Office: Sector-63, Noida, Uttar Pradesh, India
4CERA Global
Secure Transactions. Transparent Policies.
