Today's Gold Rate
(22kt)

General FAQs

4CERA is a jewellery brand offering premium gold, diamond, silver, and customized jewellery products through online and offline channels. We focus on quality, transparency, trust, and modern jewellery experiences.

4CERA offers:
  • Gold Jewellery
  • Diamond Jewellery
  • Silver Jewellery
  • Daily Wear Jewellery
  • Coins & Investment Products (if applicable)
  • Gift Collections

Yes. Our jewellery comes with applicable certifications such as:
  • BIS Hallmark for Gold
  • IGI/GIA/SGL or applicable certification for Diamonds
  • Purity certificates wherever applicable
  • Fashion Garments
  • Watches & Accessories
Certification details may vary by product.

Yes. Customers can browse, select, and purchase jewellery through our website and available digital platforms.

Yes. We offer customized jewellery options depending on design feasibility and manufacturing requirements.

You can:
  1. Browse products
  2. Add products to cart
  3. Complete payment
  4. Confirm shipping details
  5. Receive order confirmation

We may accept:
  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • EMI options (if available)
  • Other approved payment methods

Yes. Payments are processed through secure payment gateways with encryption protocols.

Delivery timelines depend on:
  • Product availability
  • Customization requirements
  • Location
  • Logistics service
Estimated delivery time will be shared during checkout.

Shipping policies may vary based on product value, promotions, and location.

Yes. Tracking information will be provided once your order is dispatched.

Returns/exchanges are subject to applicable policy terms, product condition, and eligibility criteria. Customized products may not qualify for returns.

Orders may be cancelled before processing or dispatch, subject to company policy.

Buyback/exchange options may be available on selected products under applicable terms and valuation criteria.

Purity is verified through hallmarking, certification, and quality checks before delivery.

Yes. Gold, silver, and diamond prices may fluctuate based on market conditions.

Making charges, taxes, and additional costs (if any) will be displayed during purchase.

If physical stores or partner locations are available, details will be shared on the website.

Yes. Corporate gifting and bulk jewellery orders may be available.

You can contact us through:
  • Email Support
  • Customer Care Number
  • Website Contact Form
  • Social Media Channels

Yes. Interested individuals or businesses may contact us regarding franchise, partnership, vendor, or collaboration opportunities.

Each product undergoes quality verification and applicable certification processes before dispatch.

Contact customer support immediately with:
  • Order number
  • Photos/videos of the product
  • Issue description

International shipping availability depends on applicable regulations and operational coverage.

Follow our official website and social media channels for updates, launches, campaigns, and promotions.

Our support team is available to help you with orders, products, partnerships, and other queries. Contact us anytime through our official channels.
  • Need Assistance? → Contact 4CERA Support