1. Introduction
This Privacy Policy explains how 4CERA GLOBAL PRIVATE LIMITED (“Company”, “We”, “Us”) collects, uses, stores, and protects user information when you access or use our website, mobile application, or services.
By using the platform, you agree to the terms of this Privacy Policy.
2. Nature of Platform
4CERA Global operates as a product-based e-commerce platform, offering jewellery and related physical products.
The platform:
- Does NOT operate as a financial or investment platform
- Does NOT provide monetary returns or financial services
3. Information We Collect
We may collect the following types of information:
3.1 Personal Information
- Name
- Mobile number
- Email address
- Shipping and billing address
3.2 Identity Information (KYC – if required)
- PAN Card
- Aadhaar or other ID proof
3.3 Transaction Information
- Order details
- Payment details (processed via secure gateways)
3.4 Technical Information
- IP address
- Device type
- Browser details
- App usage data
4. How We Use Your Information
- Process orders and deliver products
- Verify identity (KYC compliance, if applicable)
- Provide customer support
- Improve platform performance
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory requirements
5. Payment Information
- Payments are processed through secure third-party payment gateways
-
The Company does NOT store sensitive payment details such as:
- Card numbers
- CVV
- Net banking credentials
6. Data Sharing
- Payment gateway providers
- Logistics and delivery partners
- Banking partners
- Government authorities (when required by law)
We do NOT sell or rent user data to third parties.
7. Data Security
- Secure servers
- Encryption protocols
- Access control mechanisms
However, no system is completely secure, and users are advised to protect their account credentials.
8. Cookies & Tracking
-
The platform may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
Users can manage cookie settings through their browser.
9. User Rights
- Access their data
- Request correction of incorrect information
- Request deletion (subject to legal requirements)
Requests can be made via the contact details below.
10. Data Retention
-
Data is retained only as long as necessary for:
- Business operations
- Legal compliance
- Dispute resolution
11. Third-Party Links
- The platform may contain links to third-party websites
- The Company is not responsible for their privacy practices
12. Children’s Privacy
- The platform is not intended for users below 18 years
- We do not knowingly collect data from minors
13. Policy Updates
The Company may update this Privacy Policy from time to time.
Updated versions will be published on the platform.
14. Governing Law
This Privacy Policy is governed by the laws of India.
Jurisdiction: Delhi, India
15. Contact Information
Email: support@4ceraglobal.com
Office: Sector-63, Noida, Uttar Pradesh, India
4CERA Global
Your Privacy. Our Responsibility.
